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Thursday, December 03, 2020

 

PRICES AND SHIPPING
Simply order your products in the store. After submitting your order, you will receive an automated PRELIMINARY order confirmation. Upon payment we will send you a final confirmation invoice by e-mail for your records.

All prices are inclusive of Australian Goods and Services tax (GST).

Shipping rates within the Australia:

  1. Orders over $250 - Postage & Handling free!
  2. Orders under $250 normal Australia Post parcel rates x weight and volume.
  3. Orders within normal mail slot diomensions will incur standard Australia Post postal rates.

Shipping rates outside the Australia:

  1. Rates according to Australia Post parcel rates x weight and volume.
Delivery times are only applicable if the products are in stock. Transport damage and failures should be reported within 24 hours.
 
DELIVERY TIMES
Delivery times within Australia are normally 3 days from receipt of order. Orders received after 3pm EST will not be processed till the next working day so the 3 day delivery time will commence from the next working day for orders recieved after this time.
 
Orders outside Australia are dependant on national carriers from the country of origin but 3 to 5 days is the indicative norm from oders made before 3pm Eastern Standard Time, otherwise delivery time will commence from the next working day.
 
Saturday, Sunday and Public Holidays are not included as working days.
 
PAYMENT
A confirmation e-mail will contain the order value inclusive of Australian GST. Shipping costs will be listed seperately.
 
Payment will be accepted at the time of purchase via Paypal or most common credit cards including Visa and Mastercard.
 
Your order will be shipped after we have payment has been verified!
 
CANCELLATION
If you wish to cancel your order, please contact us within 12 hours via e-mail.  We can only grant cancellation withjin this time frame and if the order has not alrerady been shipped.
 
COMPLAINTS
If you have a complaint let us know via email and hopefully we can find a solution.
 

Note that any returned goods must always be returned in the unopened and original packaging.

You have 7 days to return goods if a return has been accepted by us in prior correspondence. The goods must be in the original package and unused. Shipping costs are to be borne by the client. Money will be transferred as soon as the goods have been recieved in new condition.